Here are some of the most common problems our users experience with hotComm and how to fix them:

1. Error message

You get that error message when you try to join the webinar:
[The address on [relay10] that you're requesting does not exist. Please check the address and try again.]

Your firewall, security or privacy software may prevent you from connecting to the 1stWorks (hotComm) Network.

For information about specific firewalls and how to fix it, see:

• Agnitum Outpost
• Etrust EZFirewall
• Iolo Firewall and System Mechanic Professional
• Kaspersky 6.0
• Kaspersky 7.0
• McAfee Security
• NetDefense (V-Com)
• Norman Personal Firewall
• Norton (NIS, NPF)
• PCSecurityShield (The Shield Deluxe)
• Rogers Yahoo! Online Protection
• SystemSuite (V-Com)
• Trend Micro PC-cillin
• Windows XP Firewall
• Zone Alarm

Other Configurations that may block connections

• BorderNet (2-way satellite)
• Directway Satellite
• Ositis WinProxy Firewall (Starband dish satellite)

2. Can't see anyone in the room

• Right-click in a gray area on any of the hotComm toolbars. (The * in the images are examples of where you can click.)
• Select Show.
• Check Invited Peers.
• You should see an Invited Peers Panel in your hotComm window.

3. Blank (black or white) or garbled Video screen

Instead of the speaker's screen, you see a blank screen.

Press the "Refresh Display" button in the Hotcam window. See below:




If you experience other problems with hotComm, you can also visit the hotComm Support page or contact us. Thank you!

Maud Gilson
FXstreet.com